Reliable, Transparent Rent Collection

Collecting rent is simple — if the system works, the tenants are happy, and the manager is responsive. At Grandin, we ensure it all works together:

Technology First

Tenants have 24/7 portal access to pay rent online.
Automated reminders and transparent processing help drive on-time payments.

Owner-Centric Philosophy

Funds are disbursed to owners through the encrypted Owner Portal — with full visibility into payments, expenses, and records.
We do not use punitive late fee policies. Fair, balanced late fee structures encourage long-term occupancy, which protects your returns.

Out-of-Town Owner Friendly

Out-of-town owners receive all documents electronically.
We can handle virtual tours, Zoom meetings, and secure online processing for your convenience.

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Owner or Renter?

As Your Roanoke Property Manager, We Take Care of Everything.

Marketing

Marketing is key to successful rentals. The Grandin Agency provides an expert market analysis for each property we manage to maximize your return on investment.

Tenant Screening

We conduct extensive screening on all tenants and handle everything from moving your qualified tenant into their new home, to rent collection, to handling maintenance issues.

Rent Collection

We make sure you get paid on time, every time. You no longer have to worry about rent showing up in your bank account because we take care of everything so you have to worry about nothing.

Maintenance

We conduct inspections upon move-in and move-out that include documentation of the property’s condition and ensure all maintenance issues are addressed in a timely manner.

With our detailed financial reporting tools, it's never been easier to keep tabs on your investment. Log into your owner portal to view statements and stay in tune with how your investment is performing.

Rest Easy Knowing We’ve Got You Covered.

Results Guarantee

With our results guarantee you don’t pay us until we show results! If we are leasing your property for you, we do all the work up front and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move in inspection...all before we get paid anything.

Leasing Guarantee

Our leasing guarantee states that if a tenant does not fulfill at least 10 months of a lease term, we will find you a new tenant for free.

Pet Guarantee

For any pet that we approve, we guarantee our owners up to $1,000 in damage protection for any pet damage above and beyond what the security deposit covers.

“The Grandin Agency is managing my property and giving me great peace of mind. Work has taken me out of state for an indefinite period of time and I am confident my house is monitored and cared for properly. They have removed the stress of property management / rental completely. The house receives and external check once a month and an internal check every three months. Everyone I have dealt with at the Agency is very competent and professional. All calls and emails are answered promptly. I highly recommend the Grandin Agency for any of your real estate needs.”

Catherine P.

“Smart, knowledgeable, and straightforward. The Grandin Agency team has a tremendous amount of experience and expertise in markets throughout the country and are bringing a new set of standards, technology, and tools for property owners, buyers, and sellers to the Roanoke Valley. I expect them to grow quickly and make other realtors and property managers actually earn their living in the local real estate industry. If you are getting the bare minimum from your real estate professional, talk to these guys and see what you are paying for and not currently getting.”

Jason D.

“I'm an owner from out of state and I just switched agencies. The Grandin Agency has proven to me that they are good at what they do. Jason and his staff are pleasant and they answer the phone when you call. They answer any questions you might have and are very responsive to your needs and needs of the tenants. I recommend this agency”

Alexander S.

Roanoke Property Management

We Eliminate the Stress of Property Ownership